1. Where we deliver
Décor is delivered across India to the address you choose at checkout. A seller may limit heavy or fragile pieces to certain areas; if a piece cannot be delivered to your address the basket says so before you pay.
2. Who ships it
Each seller in your basket packs and ships their own pieces, so an order from two sellers arrives as two parcels. Every parcel has its own tracking number on the order page in your account, and you are told by email and SMS when it ships and when it is delivered.
3. How long it takes
- Dispatch: most pieces ship within two working days of the order being confirmed. A seller who needs longer says so on the product page.
- Delivery: three to seven working days from dispatch for most of India; large furniture, made-to-order pieces and remote pincodes take longer, and the estimate is on the product page and the order page.
Working days are Monday to Saturday, excluding public holidays. A delay caused by weather, a strike or a courier disruption is beyond the seller's control; we keep you informed on the order page.
4. What it costs
Delivery is charged per seller, at the rate that seller sets, and the charge is shown on the basket before you confirm the order. Where a seller offers free delivery above a value, the basket says so.
5. Cash on delivery
Cash on delivery is offered on orders where every seller supports it and the total is within the limit shown at checkout. The full amount is paid to the courier when the first parcel arrives; a parcel is not opened before payment. Refusing a cash-on-delivery parcel counts as a cancellation.
6. When it arrives
Please check the parcel when it is delivered. If it arrives damaged, opened or with parts missing, photograph it and ask for a return from the order page within 48 hours; the Refund & cancellation policy says what happens next. If nobody is available for a delivery, the courier attempts it again; a parcel that cannot be delivered after three attempts is returned to the seller and the order is refunded, less the delivery charge.
7. Questions
Write to us from the contact page with the order reference and the parcel's tracking number.